Exchange & Return Policy
All products purchased from www.evren.com.pk can be exchanged/returned within 14 days of purchase only if:
- The item(s) is faulty, damaged or defective at the time of delivery.
- The item(s) does not match the original specifications of the product or is found to be not the same as you had actually purchased.
You must notify us within 3 days of delivery by writing to firstname.lastname@example.org or by calling at +92 340 90 EVREN (38736) in case you want to raise a complaint ticket before any claims can be processed. At EVREN, we look at each dispute on a case-by-case basis and tries to be fair to both parties.
You will be required to email photographic evidence of the defective item (Or issue) at email@example.com.
There are certain scenarios where it is difficult for us to support returns. Such scenarios include but are not limited to the following:
- Exchange/Return request is made outside the specified time frame
- The product is damaged because of use
- The product has been tampered
Packs: packs of products (containing more than one item) are considered to be one item, so their packaging may not be opened and they may not be returned partially or individually.
Accessories: must be returned with the original packaging intact.
In-case of exchanges/returns, you will have to pay the shipping charges, as per the courier company, for all the items returned. Evren does not refund shipping charges for exchanged/returned items.
Once the request is approved, you will receive a confirmation email indicating that the amount will be reimbursed as store credit in your account.
In case of any problem or complaint, Contact our Customer Service department at firstname.lastname@example.org or +92 340 90 EVREN (38736) and we will resolve it as soon as possible.
WWW.EVREN.COM.PK reserves the right to refuse returns requested or sent outside the set deadline, or for items that are not in the same condition in which they were received